Terms of Service — Ventanova

Last updated: January 29, 2026

1. Preamble and Definitions

1.1 Company Information

Information	Details
Legal Entity	Ventanova SASU
Legal Form	Simplified Joint Stock Company (French)
SIRET	929 883 692
Trade Register	Paris
Share Capital	€500
Registered Office	58 Rue de Monceau, 75008 Paris, France
President	Matthieu Rohart

1.2 Contact Information

Purpose	Email
Support	support@ventanova.ai
Abuse/Spam	abuse@ventanova.ai
Data Protection	privacy@ventanova.ai
Billing	finance@ventanova.ai

1.3 Definitions

In these Terms:

"Services": The B2B email prospecting SaaS platform accessible at ventanova.ai
"Customer" or "User": Any individual or entity accepting these Terms
"Account": The individual access to the platform created during registration
"Data": All information imported, created, or generated through the Services
"Prospects": B2B professional contacts identified by the Services
"Content": Any text, image, email, or other element created by the Customer through the Services

2. Acceptance and Access Conditions

2.1 Acceptance of Terms

By accessing the Services or creating an Account, you agree to be bound by these Terms of Service. This acceptance is final and irrevocable.

If you do not accept these Terms, you must not use the Services.

2.2 Legal Capacity

You represent and warrant that:

You are at least 18 years old or an authorized legal representative
You are acting on behalf of a business or organization (B2B use only)
You have the necessary authority to bind that entity

2.3 Professional Use

The Services are intended exclusively for professional B2B use. Personal use or B2C prospecting is prohibited.

3. User Accounts and Security

3.1 Account Creation

To use the Services, you must create an Account by providing accurate and complete information. You agree to keep this information up to date.

3.2 Account Security

You are responsible for:

Maintaining the confidentiality of your login credentials
All activities performed through your Account
Enabling two-factor authentication (2FA) when available

3.3 Breach Notification

If you suspect your Account has been compromised (unauthorized access, stolen credentials), you must notify us immediately at support@ventanova.ai.

3.4 Multiple Accounts

Unless prior written agreement, each Customer may only have one active Account.

4. Description of Services

4.1 Services Provided

Ventanova provides a SaaS platform enabling:

Identification of B2B prospects matching your offering
Enrichment of professional contact information
Sending personalized prospecting emails
Tracking of interactions and results

4.2 Beta Features

Certain features may be offered in Beta version. These features:

Are provided "as is" without warranty
Are not covered by the standard SLA
May be modified or removed without notice

4.3 Usage Limits

Usage limits (number of prospects, emails, etc.) are defined on the pricing page. These limits may vary depending on the subscribed plan.

4.4 Availability (SLA)

Ventanova commits to 99.5% monthly availability for the Services (excluding planned maintenance and force majeure).

Planned maintenance is communicated with a minimum of 48 hours notice.

5. Pricing and Billing

5.1 Plans and Pricing

Current pricing is displayed on the ventanova.ai pricing page. Ventanova reserves the right to modify pricing with 30 days notice.

5.2 Billing

Cycle: Billing is monthly or annual depending on the chosen plan
Renewal: Automatic unless previously cancelled
Currency: Payments are made in euros (EUR)

5.3 Payment Methods

Payments are processed by our partner Stripe. Accepted payment methods are indicated during checkout.

5.4 Taxes

Displayed prices exclude taxes. The Customer is responsible for payment of all applicable taxes (VAT, local taxes).

5.5 Late Payment

In case of late payment:

Late payment penalties may be applied
Access to Services may be suspended after 15 days of delay
The Account may be terminated after 30 days of delay

6. Usage Restrictions

6.1 Prohibited Uses

It is strictly prohibited to use the Services for:

Illegal or harmful activities:

Spam, phishing, identity theft
Distribution of malware or malicious content
Fraudulent or deceptive activities
Harassment or threats

Compliance violations:

Non-compliance with CAN-SPAM Act (USA)
Non-compliance with CASL (Canada)
Non-compliance with GDPR (European Union)
Non-compliance with CCPA (California)
Importing contacts without appropriate legal basis

Intellectual property infringement:

Violation of copyrights, trademarks, or patents
Reverse engineering of the platform
Unauthorized scraping or automated extraction

Other prohibitions:

Sharing credentials or unauthorized access
Creating a competing service based on our Services
Circumventing technical limits or restrictions

6.2 Sending Requirements

The Customer agrees to:

Only send emails to professional B2B contacts
Include a functional unsubscribe link in every email
Honor unsubscribe requests within 10 business days
Maintain a complaint rate below 0.1%
Maintain a bounce rate below 5%

6.3 Consequences of Violations

In case of violation of these Terms:

Level	Action	Cure Period
Minor	Warning	48 hours
Moderate	Rate limiting	7 days
Severe	Temporary suspension	30 days
Critical	Immediate suspension	None

Critical violations include: mass spam, phishing, malware, illegal activities.

7. Intellectual Property and Data

7.1 Customer Data Ownership

The Customer retains 100% ownership of their Data:

Imported contact lists
Created email content
Company data

7.2 License Granted to Ventanova

The Customer grants Ventanova a limited, non-exclusive, and revocable license to:

Process Data for the purpose of providing the Services
Improve Services using anonymized and aggregated data

7.3 Anonymized Data

Ventanova may use anonymized and aggregated data (that does not identify the Customer) to improve its Services and produce industry statistics.

7.4 Ventanova Property

The following remain the exclusive property of Ventanova:

The platform, its algorithms, and interfaces
Trademarks, logos, and visual elements
Documentation and marketing content

7.5 Customer Warranties

The Customer warrants that:

They have the necessary rights to the imported Data
They have not imported illegally obtained data
They are not infringing on third-party rights

8. Warranties and Disclaimers

8.1 Services Provided "As Is"

Unless expressly stated otherwise, the Services are provided "AS IS" and "AS AVAILABLE".

8.2 What Ventanova Does Not Guarantee

Ventanova does not guarantee:

100% uptime (commitment: 99.5%)
Specific business results
Complete absence of errors or interruptions
The quality or accuracy of prospect data

8.3 Customer Responsibilities

The Customer is solely responsible for:

Backing up critical data
The quality and legality of content sent
Compliance of their practices with applicable laws
Verification of prospect information

9. Limitation of Liability and Indemnification

9.1 Liability Cap

Ventanova's cumulative liability shall not exceed the lesser of:

Amounts paid by the Customer in the 12 months preceding the triggering event
1,000 euros (one thousand euros)

9.2 Exclusion of Damages

In no event shall Ventanova be liable for the following damages, even if informed of their possibility:

Loss of profits, revenue, or business opportunities
Loss of data or customers
Business interruption
Indirect, incidental, or consequential damages

9.3 Exceptions

These limitations do not apply in case of:

Gross negligence or willful misconduct by Ventanova
Violation of GDPR obligations by Ventanova
Personal injury

9.4 Customer Indemnification

The Customer agrees to indemnify Ventanova against any third-party claims resulting from:

Their violation of anti-spam laws (CAN-SPAM, CASL, GDPR, CCPA)
Their email content (defamation, IP violation)
Unlawful use of Data
Their violation of these Terms

10. Confidentiality and Data Protection

10.1 Privacy Policy

The processing of personal data is governed by our Privacy Policy available at: ventanova.ai/legal/privacy

10.2 GDPR Role

Ventanova: Data Controller for prospect data
Customer: Data Controller for their own imported contacts

10.3 Data Processing Agreement (DPA)

For processing where Ventanova acts as a Data Processor, a DPA compliant with GDPR Article 28 is available at: ventanova.ai/legal/dpa

10.4 Sub-processors

The list of our sub-processors is available in our Privacy Policy (Section 7) at: ventanova.ai/privacy

Any new sub-processor is communicated 30 days before activation.

10.5 Regulatory Compliance

The Customer remains responsible for compliance with applicable laws:

GDPR (European Union)
CAN-SPAM Act (United States)
CASL (Canada)
CCPA (California)

11. Termination

11.1 Termination by Customer

The Customer may terminate their subscription at any time:

Through their Account settings
By contacting support@ventanova.ai

Termination takes effect at the end of the current billing cycle.

11.2 Termination by Ventanova

Ventanova may terminate the Customer's Account for:

Non-payment (after 30 days of delay)
Violation of Terms (after cure period if applicable)
Spam or phishing (immediate termination)
Extended inactivity (12 months without login, after notification)

Notice: 30 days except in cases of serious violations requiring immediate action.

11.3 Effects of Termination

Upon termination:

Access to Services is disabled
Data remains accessible in read-only mode for 30 days
Customer may export their Data during this period
After 90 days, Data is permanently deleted

11.4 Refund Policy

General principle: Subscriptions are non-refundable.

Exception: In case of major Service failure (availability < 95% over 7 consecutive days), a pro-rata refund may be requested.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms are governed by French law.

12.2 Jurisdiction

Any dispute relating to these Terms shall be submitted to the exclusive jurisdiction of the courts of Paris, France.

12.3 Amicable Settlement

Before any legal action, the parties agree to seek an amicable solution for a period of 45 days from written notification of the dispute.

12.4 Mediation

For consumer customers within the European Union, a mediation procedure may be initiated in accordance with the Consumer Code.

13. Changes to Terms

13.1 Right to Modify

Ventanova reserves the right to modify these Terms at any time.

13.2 Notification

In case of substantial modification:

Email notification at least 30 days before the effective date
Publication on this page with the update date
Mention of significant changes

13.3 Acceptance of Changes

Continued use of the Services after notification constitutes acceptance
In case of refusal, the Customer may terminate without penalty within 30 days of notification

14. Miscellaneous

14.1 Entire Agreement

These Terms, together with the Privacy Policy and DPA, constitute the entire agreement between the parties.

14.2 Severability

If any provision is found invalid, the remaining provisions shall remain in effect.

14.3 Waiver

Failure to exercise a right does not constitute a waiver of that right.

14.4 Assignment

The Customer may not assign their rights without Ventanova's written consent. Ventanova may assign the contract in case of merger or acquisition.

14.5 Force Majeure

Ventanova shall not be liable for delays or failures due to force majeure events (natural disasters, wars, major infrastructure failures).

15. Contact

For any questions regarding these Terms:

General Support Email: support@ventanova.ai

Legal Inquiries Email: privacy@ventanova.ai

Postal Address Ventanova 58 Rue de Monceau 75008 Paris, France

Last updated: January 29, 2026