Acceptable Use Policy

Last updated: January 29, 2026

Introduction

This Acceptable Use Policy ("AUP") defines the rules for using the Ventanova platform. By using our Services, you agree to comply with this policy.

This policy supplements our Terms of Service and Sending Policy.

1. Permitted Uses

Ventanova may be used exclusively for:

1.1 Legitimate B2B Activities

B2B commercial prospecting: Identify and contact businesses likely to be interested in your services
Business development: Build professional relationships with qualified prospects
B2B direct marketing: Targeted email campaigns to professionals
Recruitment: Contact professional candidates (in compliance with GDPR)

1.2 Conditions of Use

You must represent a company or act as an independent professional
Your activities must be legal in all relevant jurisdictions
You must respect the rights of your communication recipients

2. Prohibited Activities

2.1 Platform Abuse

It is strictly prohibited to:

Activity	Description
Data resale	Sell, rent, or transfer data obtained through Ventanova
Unauthorized sharing	Disclose search results to non-contractual third parties
Unauthorized access	Allow third parties to access your account
Reverse engineering	Analyze, decompile, or disassemble the platform
Security testing	Perform vulnerability tests without written authorization
Circumvention	Create multiple accounts to bypass limits
Unfair competition	Use the platform to create a competing service

2.2 Intellectual Property Violations

Copy, reproduce, or modify platform content
Violate copyrights, trademarks, or patents of third parties
Impersonate Ventanova or its partners

2.3 Illegal Activities

Any activity contrary to applicable laws
Use for fraudulent or deceptive purposes
Participation in money laundering activities
Facilitation of criminal activities

3. Compliance Obligations

3.1 Your Responsibilities

By using Ventanova, you agree to:

Data Quality

Keep your contact lists up to date and accurate
Remove invalid or unsubscribed contacts
Verify the relevance of your targeting

Consent Documentation

Document the legal basis for your sends
Keep proof of consent where applicable
Be able to justify your practices if audited

Regulatory Compliance

Comply with the CAN-SPAM Act (United States)
Comply with CASL (Canada)
Comply with GDPR (European Union)
Comply with CCPA (California)
Comply with applicable local laws

3.2 Abuse Reporting

You must immediately report to abuse@ventanova.ai:

Any suspicious use of your account
Any violations you observe on the platform
Any unauthorized access attempts

4. Detection and Sanctions

4.1 Monitoring

Ventanova may monitor use of its Services to:

Detect violations of this policy
Protect platform integrity
Meet legal obligations

4.2 Sanction Process

Step	Action	Details
1. Detection	Automated or manual identification	Pattern analysis, complaints, reports
2. Notification	Email to user	Details of alleged violation
3. Cure period	48 hours	For minor violations only
4. Sanction	If not corrected	Limitation, suspension, or termination
5. Appeal	Within 7 days	Via abuse@ventanova.ai

4.3 Types of Sanctions

Minor violations (first occurrence):

Warning
Temporary rate limiting
48-hour cure period

Moderate violations (repeat or severity):

Temporary suspension (7-30 days)
Reactivation conditional on commitments

Severe violations:

Permanent account suspension
No refunds
Reporting to authorities if applicable

5. Appeal Procedure

5.1 How to Appeal

If you contest a sanction:

Deadline: 7 days from notification
Address: abuse@ventanova.ai
Subject: "APPEAL - [Your Account ID]"
Required content:
- Detailed explanation of your position
- Supporting evidence or documentation
- Corrective measures taken or planned

5.2 Appeal Processing

Acknowledgment within 48 hours
Decision within 5 business days
The appeal decision is final

5.3 Limitations

Appeals are not admissible for:

Violations involving illegal content
Fraudulent or phishing activities
Repeated violations after warnings

6. Changes to This Policy

Ventanova may modify this policy at any time. In case of substantial changes:

Email notification 30 days before effective date
Publication on this page with update date
Continued use of Services constitutes acceptance

7. Contact

Violation reporting Email: abuse@ventanova.ai

Questions about this policy Email: support@ventanova.ai

Data protection Email: privacy@ventanova.ai

Postal address Ventanova 58 Rue de Monceau 75008 Paris, France

Last updated: January 29, 2026